Conflict Management Styles

Business English vocabulary

https://www.youtube.com/watch?v=8rv25lUnKkQ

needs prolonging reduce pushed reassigned middle upon agree rejects firm consuming considered win-win through lose-lose

1. Accommodating
This style is about simply putting the other parties needs before one's own. You allow them to ‘win’ and get their way. Accommodation is for situations where you don’t care as strongly about the issue as the other person, if prolonging the conflict is not worth your time, or if you think you might be wrong.

2. Avoiding
This style aims to reduce conflict by ignoring it, removing the conflicted parties, or evading it in some manner. Team members in conflict can be removed from the project they are in conflict over, deadlines are pushed, or people are even reassigned to other departments.

3. Compromising
This style seeks to find the middle ground by asking both parties to concede some aspects of their desires so that a solution can be agreed upon.

This style is sometimes known as lose-lose, in that both parties will have to give up a few things in order to agree on the larger issue.

4. Competing
This style rejects compromise and involves not giving in to others viewpoints or wants.

One party stands firm in what they think is the correct handling of a situation, and does not back down until they get their way.

5. Collaboration
This style produces the best long-term results, at the same time it is often the most difficult and time- consuming to reach.

Each party’s needs and wants are considered, and a win-win solution is found so that everyone leaves satisfied. This often involves all parties sitting down together, talking through the conflict and negotiating a solution together.

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